we99 Privacy Policy —
How We Protect Your Data

1. Introduction

we99 operates the online sports betting and casino platform available at we99.run. We are committed to protecting the privacy of every player who registers and uses our services. This Privacy Policy sets out in plain language what personal information we collect, how we use it, who we share it with, and what choices you have regarding your own data.

This policy applies to all personal data collected through the we99 website, mobile browser experience, and any communications between you and the we99 support team. It covers data collected when you register an account, make deposits in PKR, place bets on cricket and other sports, play casino games, claim bonuses, and contact our support team.

We99 takes privacy seriously. We do not collect data we do not need. We do not sell your personal information to advertisers or data brokers. We keep your data only for as long as is necessary to provide the service and meet our legal obligations. If you have any questions about how we handle your data, you can reach our support team through the contact details at the end of this policy.

2. Information We Collect

We99 collects personal information in two main ways: information you provide directly when using the platform, and information collected automatically as you interact with it. The table below summarises the main categories:

We99 does not collect sensitive personal data such as biometric data, religious beliefs, or political opinions. The only sensitive category data we may collect is related to responsible gaming — for example, if you request self-exclusion, we record that to enforce it and protect you.

We may also receive information about you from third parties — for example, from identity verification service providers who confirm the details you have supplied, or from payment processors who confirm that a PKR transaction has been completed successfully.

3. How We Use Your Data

We99 uses your personal data only for the purposes it was collected for. The main purposes are listed below:

• Account Management: Creating and maintaining your we99 account, processing login requests, and managing account security.
• Identity Verification: Confirming your age (18+) and identity as required before processing withdrawals or large transactions.
• Payment Processing: Processing PKR deposits via JazzCash, Easypaisa, Raast, bank transfer, and cards, and processing withdrawal requests back to your verified payment method.
• Service Delivery: Enabling you to place bets on cricket, PSL, T20 internationals, football, and esports markets, and to play slots, live casino, and other games in the game lobby.
• Bonus & Promotions: Tracking wagering requirements, calculating bonus eligibility, and crediting promotional rewards to your account.
• Customer Support: Responding to your queries, resolving disputes, and maintaining records of communications for quality and training purposes.
• Fraud Prevention: Detecting and preventing fraudulent account activity, money laundering, bonus abuse, and any other conduct that violates our Terms and Conditions.
• Responsible Gaming: Monitoring activity for signs of problem gambling and enforcing any deposit limits, cooling-off periods, or self-exclusion requests you have set.
• Platform Improvement: Analysing aggregated usage data to understand how players use we99 and to improve the design, features, and performance of the platform.
• Communications: Sending transactional messages (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional messages about new offers and games.

We99 will not use your personal data for any purpose that is incompatible with the purposes listed above without first informing you and, where required, obtaining your consent.

4. Legal Basis for Processing

We99 processes your personal data on one or more of the following legal grounds depending on the specific activity:

• Contract Performance: Processing is necessary to provide the services you have signed up for — running your account, processing bets, and handling PKR payments.
• Legal Obligation: Some processing is required to comply with applicable legal or regulatory requirements, including identity verification and anti-money-laundering checks.
• Legitimate Interests: We process certain data to pursue our legitimate interests in running a secure, fair, and commercially viable platform — including fraud detection, security monitoring, and platform analytics.
• Consent: Where we rely on consent — for example, for marketing communications — you can withdraw that consent at any time by updating your communication preferences in your account settings or by contacting support.

5. Sharing Your Information

We99 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share your data only where it is necessary to operate the platform or to meet a legal obligation. The categories of third parties we may share data with are as follows:

• Payment Processors: JazzCash, Easypaisa, Raast, and banking partners require certain transaction and account details to process your PKR deposits and withdrawals securely.
• Identity Verification Providers: We use third-party KYC (Know Your Customer) services to verify the identity documents you submit. These providers process your data solely for verification purposes under strict confidentiality agreements.
• Game & Platform Providers: Casino game providers and sports data suppliers may receive aggregated or anonymised platform data as part of the licensing and delivery of their content. They do not receive individually identifiable personal data beyond what is needed for game session integrity.
• IT & Infrastructure Providers: Cloud hosting, data storage, and security service providers who host and protect the we99 platform infrastructure are bound by data processing agreements.
• Fraud Prevention Services: We may share transaction data with fraud detection services to identify patterns of suspicious activity across the industry.
• Legal & Regulatory Authorities: We will disclose personal data to law enforcement or other authorities if required to do so by applicable law, or where we believe disclosure is necessary to prevent fraud, money laundering, or other illegal activity.

6. Payment Data & PKR Transactions

All financial transactions on we99 are denominated in Pakistani Rupees (PKR). When you make a deposit using JazzCash, Easypaisa, Raast, a bank transfer, or a card, we collect the minimum payment information required to process that specific transaction — typically your account or card identifier, the transaction amount, and a transaction reference number.

We99 does not store full card numbers, CVV codes, or mobile wallet PINs on our servers. Card payments are processed through Payment Card Industry Data Security Standard (PCI-DSS) compliant payment processors who handle card data under their own certified secure environment. we99 receives only a masked token representing your payment method for future transaction matching.

Transaction records — including deposit amounts, withdrawal requests, and bet settlements — are retained as part of your account history. These records are accessible to you through your account transaction history page and may be required for dispute resolution or legal compliance purposes.

If you initiate a chargeback or payment dispute with your bank or mobile wallet provider relating to a we99 transaction, we reserve the right to share the relevant transaction records with the payment provider or relevant authority to contest the dispute, in line with our Terms and Conditions.

7. Data Security

We99 takes data security seriously and implements technical and organisational measures designed to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. Key security measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your browser or device and we99 servers.
• Encrypted storage for sensitive account data including passwords (stored as salted hashes, never in plain text) and identity documents.
• Access controls ensuring that we99 staff can only access your personal data on a need-to-know basis relevant to their role.
• Regular security reviews and penetration testing of the we99 platform infrastructure.
• Monitoring for unusual login patterns, suspicious transaction behaviour, and potential account takeover attempts.
• Two-factor authentication options available to all account holders to provide an additional layer of login security.

While we99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account secure — use a strong, unique password, do not share your credentials, and log out when using shared devices. If you suspect your account has been compromised, contact we99 support immediately.

8. Cookies & Similar Technologies

We99 uses cookies and similar tracking technologies on the we99.run website. Cookies are small text files stored on your device by your browser. They help the platform function correctly, keep your session active while you are logged in, and allow us to understand how players use the site so we can improve it over time.

The main categories of cookies we use are:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages, and security tokens that protect your account from cross-site request forgery attacks. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred deposit method, and display options so you do not have to re-enter them every visit.
• Analytics Cookies: Collect anonymised information about how pages are used — which sections are most visited, how long players spend on different parts of the platform, and where navigation issues might exist. This data is aggregated and cannot be used to identify you individually.
• Marketing Cookies: Used only where you have given consent, to track the effectiveness of promotional campaigns and to ensure you see relevant offers rather than generic ones.

You can manage or delete cookies through your browser settings at any time. Disabling essential cookies will affect the platform's functionality. Disabling analytics or marketing cookies will not impact your ability to use we99 normally. Please note that clearing cookies will log you out of any active session.

9. Data Retention

We99 retains your personal data for as long as your account remains active and for a period after account closure as required by applicable legal, regulatory, or operational obligations. The general retention periods we apply are set out below:

• Account & Identity Data: Retained for the duration of your account and for a minimum period of five years after account closure to meet legal retention requirements.
• Transaction Records: All PKR deposit, withdrawal, and betting transaction records are retained for a minimum of five years from the date of the transaction.
• Support Communications: Chat transcripts and email records are retained for three years after the communication took place.
• Marketing Consent Records: Records of your consent or opt-out for marketing communications are retained as long as necessary to demonstrate compliance with your preferences.
• Responsible Gaming Records: Self-exclusion records and limit-setting history are retained for a minimum of seven years to ensure they can be enforced if you attempt to re-register.

When the relevant retention period expires and there is no legal basis to retain the data further, we99 will securely delete or anonymise your personal information so that it can no longer be linked back to you as an individual.

10. Your Rights

As a we99 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact we99 support with your request and we will respond within a reasonable timeframe:

• Right of Access: You can request a copy of the personal data we99 holds about you. We will provide this in a commonly used, readable format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. You can update many details yourself from your account settings.
• Right to Erasure: In certain circumstances — for example, where data is no longer necessary for the purpose it was collected — you can ask us to delete your personal data. This right is subject to legal retention requirements that may override it.
• Right to Restrict Processing: You can ask us to temporarily stop processing your data while a dispute or correction request is being reviewed.
• Right to Data Portability: You can request your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
• Right to Object: You can object to processing based on legitimate interests, including direct marketing. If you object to marketing communications, we will stop sending them immediately.
• Right to Withdraw Consent: Where processing is based on your consent — such as for promotional emails — you can withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact we99 support through the help section of the platform or via the email address listed in Section 13 of this policy. We will acknowledge your request promptly and aim to fulfil it within 30 days.

11. Children & Minors

We99 is strictly an adult platform intended for players aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered a we99 account, we will close the account immediately, void any transactions, and delete the personal data associated with that account as quickly as possible.

If you believe that a person under 18 has registered or is using a we99 account, please contact our support team immediately. We treat reports of underage account use as a priority and will act on them without delay.

We99 supports the use of parental control tools to prevent minors from accessing online gambling platforms. These tools are available from most internet service providers and device manufacturers and can be used to block access to gaming and betting websites at the network or device level.

12. Changes to This Policy

We99 reserves the right to update this Privacy Policy at any time. When we make changes, the revised policy will be published on this page with the updated "last updated" date shown clearly at the top. We may also notify you of significant changes through an in-platform notification or by email if the change materially affects your privacy rights.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we99 handles your personal data. Continued use of the we99 platform after a revised policy has been posted constitutes your acceptance of the updated terms.

If we intend to use your personal data for a purpose that is materially different from those described in the version of this policy you originally agreed to, we will seek your consent before doing so where required.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please get in touch with the we99 support team. Our support team is available 24 hours a day, seven days a week.

For general account queries, responsible gaming tools, or FAQ topics, you may find a quicker answer on our FAQ page or Responsible Gaming page.